Public and products liability insurance at a glance

You might consider changing providers to get better rates, improved coverage, better customer service, or access to specialised policies that suit your evolving business needs.

Review your policy regularly, compare it with competitors’ offerings, and consult with an insurance professional to assess if your coverage aligns with your current business risks and needs.

Risks include potential coverage gaps, policy exclusions you might overlook, or losing loyalty benefits with your current insurer. So it is important to carefully review new policies to ensure they meet all your needs.

The process is usually fast once we have all the right paperwork, but it can vary depending on the complexity of your business and the type of coverage needed. This means it is best to be prepared and start looking before your existing insurance expires.

Some policies have cancellation fees or short-rate penalties. Check your policy or ask your current insurer about any potential fees before switching.

You’ll typically need to provide business details, claims history, financial information, and specifics about your operations, assets, and employees.

Coordinate the start date of your new policy with the end date of your old policy. We can help you minimise your exposure to risk when changing suppliers, but it is important that you start the process early.

An insurance broker or professional represents multiple insurance companies and works on your behalf to find the most suitable coverage. Direct insurers are individual companies that sell their own policies directly to businesses.

Brokers offer expertise, access to multiple insurers, personalised service, assistance with claims, and we can often negotiate better rates or coverage terms.

Brokers typically earn commissions from insurance companies. In most cases, you won’t pay directly; similar to a mortgage broker, they are paid by the insurers.

Often, yes. We have access to multiple insurers and can leverage our relationships to negotiate competitive rates, or have products that are not available to the public.

Look for someone with experience in your industry, good references, proper licensing, and a wide network of insurers. They will be your point of contact when something goes wrong, so also consider their communication style and responsiveness.

Generally, yes. Professionals like us typically manage most communications, including policy changes, claims, and renewals, acting as an intermediary between you and the insurer.

Yes, a good broker will explain complex terms, policy details, and coverage options in plain language to help you make informed decisions.

Your specific needs will depend on your industry and operations, so it is best to chat so we can guide you through the risks you may not be aware of. Common types of insurance include general liability, property, professional liability, workers’ compensation, cyber liability, and business interruption insurance.

Review your coverage annually at minimum, but it is also best practice to review when your business undergoes significant changes like expansion, new products/services, or changes in operations.

Not necessarily. Premiums depend on various factors. A new insurer might offer lower rates, especially if your business circumstances have changed favourably.

Yes, we can often help you bundle policies (like combining property and liability coverage) to get discounts and streamline your insurance management.

First, communicate your concerns to your insurance professional or the insurer directly. If issues persist, you can file a complaint or consider switching providers again.

Look beyond just the premium price. Compare coverage limits, deductibles, exclusions, and additional benefits. Consider the insurer’s financial stability and reputation for customer service as well. Most importantly, make sure you are comparing like-for-like coverage.